Question 1

Changing Your VPS Server IP Address

Accepted Answer

Changing Your VPS Server IP Address

Changing your VPS IP address is quick and easy.

Note: This feature is available in most locations. However, it may not be supported in certain regions due to specific partner configurations.

Go to your VPS management page in the Console.

Click on the "Network" tab.

Click on "Change IP".

Note: A one-time setup fee of €1.99 applies to this request.

Once the payment is processed, the IP change will begin automatically. You will be notified by email as soon as it's completed.

Question 2

How to connect to your RDP Server

Accepted Answer

How to Connect to Your Windows VPS via RDP

In this guide, you will learn how to easily connect to your Windows VPS from Infrawire using the built-in Remote Desktop Protocol (RDP) tool on Windows.

Before starting, make sure you have your server credentials handy (IP address, username, and password). You can find them in your delivery email or directly on your Infrawire dashboard.

Video Tutorial

If you prefer a visual walkthrough, you can watch our step-by-step video guide below:

${frame}How to connect to your Windows RDP - Infrawire

Step-by-Step Instructions

Step 1: Get an Infrawire Windows VPS

If you don't have a server yet:

Head over to infrawire.net.
Navigate to the VPS/VDS section in the menu and click on Windows.
Scroll down to choose your preferred plan. All Infrawire Windows plans come with 100% full Administrator access.

Step 2: Open Remote Desktop Connection

You do not need to install any third-party software on Windows, as the tool is built right into your operating system.

Click on your Windows Start Menu or search bar.
Type Remote Desktop Connection (or mstsc) and open the application.

Step 3: Enter Your Server IP Address

In the Remote Desktop Connection window, locate the Computer field.
Copy your VPS IP Address from your Infrawire dashboard or email and paste it here.
Click Connect.

Question 3

SMTP / Port 25 Policy at Infrawire

Accepted Answer

SMTP / Port 25 Policy at Infrawire

Overview

To protect the integrity of our network and the reputation of our IP ranges, Infrawire blocks outbound SMTP traffic on port 25 by default on all servers. This document explains why this restriction exists, what alternatives are available, and how customers can request an exception through our Paris (France) location.

Why Port 25 Is Blocked by Default

Port 25 is the standard port used for direct, unauthenticated mail relay between mail servers. Because it requires no prior authentication, it is the port most commonly abused by:

Spammers who compromise or rent servers to send bulk unsolicited email
Botnets that use hijacked servers to distribute phishing or malware campaigns
Open relays, misconfigured servers that let any third party send mail through them without authorization

When abuse occurs, the sending IP address (and often the entire surrounding IP range) gets added to public DNS-based blocklists (DNSBLs) such as Spamhaus or SORBS. Once an IP range is blocklisted, all customers hosted on that range — not just the abuser — suffer degraded email deliverability, since major mail providers (Gmail, Outlook, Yahoo, etc.) will reject or spam-flag mail originating from listed ranges.

Blocking outbound port 25 by default is a preventive measure that:

Stops automated spam scripts and compromised servers from sending unauthenticated bulk mail
Protects the reputation of Infrawire's shared IP sp

Question 4

How to Deploy a Hourly Cloud Server

Accepted Answer

Creating a Cloud Instance in Infrawire Cloud Console

Creating a cloud instance is simple.

First, you'll need a project. If you haven't created one yet, refer to our documentation: How to create a cloud project.

Click "Create New Server".

Choose the location for your hourly cloud server.

Select the hourly cloud plan you want.

Choose your desired operating system.

Review the deployment summary and click "Deploy Now".

That's it! Your hourly cloud instance is now being deployed and will be ready shortly.

Question 5

How to create a cloud project

Accepted Answer

Creating a Cloud Project in Infrawire Cloud Console

Follow these steps to create a new cloud project:

In the sidebar, click "Hourly Cloud", then select "View & Create Projects".

Click "Create Project".

Enter a name for your project.

Your project has been successfully created.

Question 6

Understanding VPS Outages and Instability at Infrawire

Accepted Answer

Understanding VPS Outages and Instability at Infrawire: A Troubleshooting Guide

If your VPS hosted with Infrawire has gone down, become unreachable, or started behaving erratically, it's easy to assume the worst. In reality, most outages and instability issues have a clear, identifiable cause — and many of them can be diagnosed (and sometimes fixed) directly from your Infrawire client area, without needing to open a support ticket at all.

This article walks through the most common reasons a VPS can go down or become unstable, in the order you should check them.

1. Check Whether Your VPS Is Actually Powered On

Before assuming there's a network or infrastructure problem, the first and simplest thing to verify is whether your VPS is actually running. Log into your Infrawire client area and check the power status of your instance. It's not uncommon for a VPS to have been stopped — whether due to a manual action, an automated maintenance event, or a billing-related suspension. If your instance shows as "off" or "stopped," simply restarting it from the control panel may resolve the issue immediately.

2. Bandwidth Overage and Network Blocking

Every Infrawire VPS plan comes with an allotted amount of monthly bandwidth. If your server has been transferring unusually high volumes of data — due to traffic spikes, a misconfigured backup job, an attack, or simply organic growth — you may have exceeded the bandwidth quota included in your offer.

When this happens, Infrawire

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