Understanding VPS Outages and Instability at Infrawire: A Troubleshooting Guide

If your VPS hosted with Infrawire has gone down, become unreachable, or started behaving erratically, it's easy to assume the worst. In reality, most outages and instability issues have a clear, identifiable cause — and many of them can be diagnosed (and sometimes fixed) directly from your Infrawire client area, without needing to open a support ticket at all.

This article walks through the most common reasons a VPS can go down or become unstable, in the order you should check them.

1. Check Whether Your VPS Is Actually Powered On

Before assuming there's a network or infrastructure problem, the first and simplest thing to verify is whether your VPS is actually running. Log into your Infrawire client area and check the power status of your instance. It's not uncommon for a VPS to have been stopped — whether due to a manual action, an automated maintenance event, or a billing-related suspension. If your instance shows as "off" or "stopped," simply restarting it from the control panel may resolve the issue immediately.

2. Bandwidth Overage and Network Blocking

Every Infrawire VPS plan comes with an allotted amount of monthly bandwidth. If your server has been transferring unusually high volumes of data — due to traffic spikes, a misconfigured backup job, an attack, or simply organic growth — you may have exceeded the bandwidth quota included in your offer.

When this happens, Infrawire may automatically restrict or block network access to your VPS until the next billing cycle, or until you upgrade your plan or purchase additional bandwidth. This typically presents as a server that is "up" internally (you might still be able to access it via console) but completely unreachable over the network — SSH, HTTP, ping, everything times out.

How to check: Your client area should display current bandwidth usage against your plan's limit. If you're at or near 100%, this is very likely your issue.

3. Disk Space Exhaustion

A full disk is one of the most common causes of VPS instability — as opposed to a full outage, this often manifests as degraded performance, services crashing intermittently, failed writes, database corruption, or applications throwing obscure errors that don't obviously point to storage.

Common culprits include:

• Log files growing unchecked (application logs, system logs, web server logs)
• Old backups or database dumps accumulating on disk
• Docker images and unused containers piling up
• Package manager caches
• Core dumps from crashed processes

How to check: Run df -h via SSH or console to see disk usage per partition. If any partition is at or near 100%, clearing space (or resizing your disk via the client area, if supported) should stabilize things.

4. High CPU or RAM Usage / Resource Exhaustion

If your VPS is oversold on its own resources — for example, a runaway process, a memory leak, a traffic surge, or a poorly optimized application — the server can become sluggish, unresponsive, or may even trigger the hypervisor's own protective throttling. This often looks like intermittent timeouts rather than a hard outage.

How to check: Tools like top, htop, or free -h (if you can still get a session) will show you what's consuming resources. Your client area may also show historical CPU/RAM graphs.

5. Scheduled Maintenance or Infrastructure-Side Issues

Occasionally, instability or downtime is not caused by anything on your end at all. Infrawire, like any host, performs scheduled maintenance on physical nodes, storage arrays, or network infrastructure, and may occasionally experience broader outages affecting multiple customers in a data center or region.

How to check: Look for a status page, maintenance notice, or announcement banner in your client area or on Infrawire's website/social channels.

6. DDoS Attacks or Abuse-Related Restrictions

If your VPS (or another VPS sharing the same network segment) is the target of a DDoS attack, or if Infrawire's automated abuse detection flags outbound traffic from your server as malicious (for instance, due to a compromised application sending spam or participating in a botnet), your network access may be temporarily restricted as a protective measure.

How to check: Sudden, unexplained traffic spikes right before the outage, combined with unusual outbound connections, are a strong indicator. Your client area or email inbox may also contain an abuse notification.

7. Firewall or Security Group Misconfiguration

Sometimes the VPS itself is perfectly healthy, but a firewall rule — either one you configured locally (iptables/ufw) or a security group set at the Infrawire platform level — is blocking the very traffic you're trying to test with. This is worth ruling out, especially if the issue only affects certain ports or certain source IPs.

8. Expired or Unpaid Invoice

Finally, don't overlook billing. An overdue invoice can result in automatic suspension of services, including network access, even if the VPS itself still technically exists. Check your billing status in the client area to rule this out.

Quick Checklist

Before concluding there's a serious problem, run through this list:

1. ✅ Is the VPS powered on? (Client area → Power status)
2. ✅ Have you exceeded your bandwidth allocation? (Client area → Usage/Bandwidth)
3. ✅ Is your disk full? (df -h via console)
4. ✅ Are CPU/RAM maxed out? (top / htop via console)
5. ✅ Is there scheduled maintenance or a known incident? (Status page/announcements)
6. ✅ Any abuse or DDoS-related notices? (Email/client area)
7. ✅ Any local or platform-level firewall rules blocking access?
8. ✅ Is your account in good standing? (Billing section)

Still Having Issues? Open a Support Ticket

If you've gone through all of the above and your VPS is still down or unstable, the next step is to open a support ticket directly from your Infrawire client area. When you do, it's worth including as much of the following as you can to speed up diagnosis:

• The exact date and time the issue started
• What you've already checked (power status, bandwidth, disk usage, etc.)
• Any error messages you're seeing
• Whether the issue is constant or intermittent
• Console/SSH access logs or screenshots, if available

Providing this context upfront will help Infrawire's support team skip the basic diagnostic steps and get straight to resolving the underlying issue.

Most VPS instability has a mundane, fixable explanation. Working through the checklist above before contacting support will often solve the problem in minutes rather than waiting on a ticket queue.

Updated on: 30/07/2026